At Evecolclough Woven Blanket, available online at evecolclough.com, we take pride in providing a reliable, transparent, and efficient delivery service that ensures our customers receive their woven blankets and handcrafted goods in perfect condition. This Delivery and Exchange Policy outlines our shipping, handling, and product exchange procedures to maintain your complete satisfaction.
1. Order Processing and Handling
Once an order is placed through evecolclough.com, our fulfillment team begins preparing your package within 24 to 48 hours. All products, including our signature woven blankets and other handmade crafts, undergo a final inspection to ensure quality before shipment. You will receive a confirmation email with your order details and an estimated delivery time.
2. Shipping Methods
We partner with reputable courier services to deliver your woven blanket safely and efficiently. Standard shipping is available for most destinations, and expedited shipping may be offered for an additional fee. The estimated delivery time is generally between 7–20 business days, depending on location and logistics availability.
3. Tracking and Updates
Customers will receive a tracking number once the order has been dispatched. You can track your delivery anytime through the tracking page provided in your confirmation email. Evecolclough Woven Blanket maintains full visibility during the shipping process and provides proactive updates should delays occur due to customs or weather conditions.
4. Shipping Fees and Customs
Shipping costs are displayed during checkout and vary based on delivery region and selected shipping method. International orders may be subject to import duties or taxes, which are the responsibility of the buyer. Evecolclough Woven Blanket is not liable for customs-related delays, but we are happy to assist you with necessary documentation or inquiries.
5. Packaging and Sustainability
All woven blankets and crafts are carefully wrapped in eco-friendly packaging materials designed to minimize waste. We encourage customers to recycle packaging wherever possible. Our dedication to sustainability reflects our core values as a handcrafted brand.
6. Exchange Policy
If you are not satisfied with your purchase, Evecolclough Woven Blanket offers a flexible exchange policy. You may request an exchange within 30 days of receiving your order, provided that the product remains unused, unwashed, and in its original packaging. Exchanges are accepted for reasons such as incorrect size, color variations, or product defects.
7. Exchange Process
To initiate an exchange, please contact us at servicesupport@evecolclough.com with your order number and a detailed explanation of your issue. Once your request is reviewed and approved, we will provide shipping instructions for returning the original item. Upon receipt, we will send a replacement item or issue a store credit if the desired product is unavailable.
8. Damaged or Defective Products
In rare cases where items arrive damaged or defective, we take full responsibility. Please report any issues within 7 days of delivery, including photos of the defect, to servicesupport@evecolclough.com. We will arrange a replacement or refund as appropriate, covering all related shipping costs.
9. Refund Policy
Refunds are processed only in cases of product defect, incorrect item shipment, or unavailability of the requested exchange. Once approved, refunds will be credited to your original payment method within 7–10 business days.
10. Non-Returnable Items
For hygiene and quality reasons, certain handcrafted textile items, including customized woven blankets, cannot be returned unless defective. Each return request is reviewed carefully to ensure fairness and transparency.
11. Communication and Support
For any concerns regarding delivery or exchange, customers may contact our dedicated support team via servicesupport@evecolclough.com. We strive to respond within 24 hours to ensure a prompt and helpful resolution.
12. Final Notes
Evecolclough Woven Blanket is committed to ensuring that every customer enjoys a pleasant and reliable delivery experience. We understand that woven blankets are more than just home items—they represent comfort and artistry. Therefore, we ensure that every order reaches your doorstep in perfect condition and that every customer feels confident purchasing from us again.